Privacy Policy

This Privacy Policy describes how www.craft-e-corner.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information


When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify, 2) email services provider Klaviyo, and 3) review and loyalty services provider Yotpo/SMS Bump.

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with 1) our processor Shopify, 2) shipping vendor Desktop Shipper, 3) API services provider NetSuite Connector, 4) email services provider Klaviyo, 5) review and loyalty services provider Yotpo/SMS Bump, and 6) sales tax services provider Avalara.

Customer support information

  • Examples of Personal Information collected: name, billing address, shipping address, email address, phone number, and ordered items.
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our live chat software provider Tidio (only if customer service initiated via chat on our website).

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information


We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or another lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information. You can also opt out of Google Analytics.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page.

You can opt-out of targeted advertising by:

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.

Text Message Marketing & Notifications

  • By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 20 a month. You acknowledge that consent is not a condition for any purchase.
  • If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
  • For any questions, please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt-out, please follow the procedures above.

Using Personal Information


We use your personal information to provide our services to you, which include: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
  • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

Selling Personal Information


Our Site DOES NOT sell Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).

Your rights


GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Cookies


A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies.

Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are frequent visitors.

We use the following cookies to optimize your experience on our Site and to provide our services.

What Cookies Do We Use?

We use the following cookies to optimize your experience on our Site and to provide our services. Please note that not all cookies apply to every visit or pertain to every function on our Site.

Cookies Used to Run the Store

  • _shopify_m: Used for managing customer privacy settings (1y)
  • _shopify_tm: Used for managing customer privacy settings (30min)
  • _shopify_tw: Used for managing customer privacy settings (2w)
  • _ab: Used in connection with access to admin (2y)
  • keep_alive: Used in connection with buyer localization (2w)
  • _shopify_country: Used in connection with checkout (Session)
  • c: Used in connection with checkout (1y)
  • cart_sig: Used in connection with checkout (2w)
  • cart_ts: Used in connection with checkout (2w)
  • checkout: Used in connection with checkout (4w)
  • checkout_token: Used in connection with checkout (1y)
  • dynamic_checkout_shown_on_cart: Used in connection with checkout (30min)
  • hide_shopify_pay_for_checkout: Used in connection with checkout (Session)
  • previous_step: Used in connection with checkout (1y)
  • remember_me: Used in connection with checkout (1y)
  • shopify_pay: Used in connection with checkout (1y)
  • shopify_pay_redirect: Used in connection with checkout (30min, 3w or 1y depending on value)
  • tracked_start_checkout: Used in connection with checkout (1y)
  • checkout_one_experiment: Used in connection with checkout (Session)
  • checkout_session_lookup: Used in connection with checkout (3w)
  • checkout_session_token_<<token>>: Used in connection with checkout (3w)
  • identity-state: Used in connection with customer authentication (24h)
  • identity-state-<<token>>: Used in connection with customer authentication (24h)
  • identity_customer_account_number: Used in connection with customer authentication (12w)
  • secure_customer_sig: Used in connection with customer login (20y)
  • storefront_digest: Used in connection with customer login (2y)
  • master_device_id: Used in connection with merchant login (2y)
  • _secure_session_id: Used in connection with navigation through a storefront (24h)
  • cart: Used in connection with shopping cart (2w)
  • cart_currency: Used in connection with shopping cart (2w)
  • cart_ver: Used in connection with shopping cart (2w)
  • _storefront_u: Used to facilitate updating customer account information (1min)
  • x-pp-s: Supports PayPal payment method (Session)
  • tsrce: Supports PayPal payment method (3d)
  • l7_az: Supports PayPal payment method (30min)
  • ts: Supports PayPal payment method (3y)
  • LANG: Supports PayPal payment method (8h)
  • ts_c: Supports PayPal payment method (3y)
  • enforce_policy: Supports PayPal payment method (1y)
  • nsid: Supports PayPal payment method (Session)
  • x-csrf-jwt: Supports PayPal payment method (7d)
  • __cf_bm: Supports PayPal payment method (30min)
  • _tracking_consent: Tracking preferences (1y)
  • Cookies Used for Marketing, Reporting and Analytics

  •  _uetsid: Bing Ads (1d)
  • _uetvid: Bing Ads (1y)
  • __kla_id: Email analytics (2y)
  • _gcl_au: Google AdSense (3mo)
  • _gid: Google Analytics (1d)
  • _gat_UA-10332115-1: Google Analytics (1min)
  • _ga_87MWLGF32Y: Google Analytics (2y)
  • _ga: Google Analytics (2y)
  • _pinterest_ct_ua: Pinterest marketing (1y)
  • _pin_unauth: Targeted advertising (1y)
  • _shopify_sa_p: Shopify analytics relating to marketing & referrals (30min)
  • _shopify_sa_t: Shopify analytics relating to marketing & referrals (30min)
  • _shopify_y: Shopify analytics (1y)
  • _y: Shopify analytics (1y)
  • _s: Shopify analytics (30min)
  • _shopify_s: Shopify analytics (30min)
  • _shopify_d: Shopify analytics (Session)
  • _shopify_evids: Shopify analytics (Session)
  • customer_auth_provider: Shopify analytics (Session)
  • customer_auth_session_created_at: Shopify analytics (Session)
  • _shopify_ga: Shopify and Google Analytics (Session)
  • test_cookie: Google DoubleClick (1min)
  • NID: Google DoubleClick (6mo)
  • MUID: Microsoft (1y)
  • _landing_page: Track landing pages (2w)
  • _orig_referrer: Track landing pages (2w)
  • smsbump_form_pages_session92157: Yotpo Marketing (Session)
  • VISITOR_INFO1_LIVE: YouTube analytics (6mo)
  • YSC: YouTube analytics (Session)
  • pixel: Used to enable Yotpo features and analytics
  • _yotpo-api-1_session: Used to enable Yotpo features and analytics
  • _sp_idXXX: Used to enable Yotpo features and analytics
  • yotpo: Used to enable Yotpo features and analytics
  • tfw-page: Used to enable Yotpo features and analytics
  • Your Choices Regarding Cookies

    You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

    Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies, visit your browser’s official help pages, including the resources below:

    For more information about how cookies are used by Google, including Google Analytics, visit Google PoliciesPrevent your information from being used by Google Analytics with Google's Analytics Opt-Out Browser Add-On Tool

    Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the above "Behavioral Advertising" section of our Privacy Policy.

    Do Not Track

    Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

    Changes


    We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

    Contact


    For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at service@craft-e-corner.com or by mail using the details provided below:

    Craft-e-Corner, 3200 N Main St, Oshkosh WI 54901, United States

    If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority.

    Last updated: 1/19/2023