Our goal is to provide the best customer service experience on the web. We understand that returning any product can be frustrating so we have worked hard to make the process simple and straightforward. If you are not satisfied with your purchase, we will gladly help you return it when it falls into the guidelines below.
- All items purchased as NEW must be returned as NEW, UNUSED, and in ORIGINAL PACKAGING.
- Once we have received your return, you will receive a refund within 3 business days.
- For damaged or missing items upon delivery, please contact us directly and we will work towards a speedy resolution.
- If your item is determined to have a manufacturer defect, the manufacturer will be best able to address your needs. Please contact the manufacturer directly for assistance.
- Gift cards and downloadable software products are not returnable.
- Refunds are applied to the original method of payment.
- Please check with your bank or credit card company as it may take some time before your refund is officially posted. However, please reach back out to us with any questions.
- The initiation of the return process must be done within 30 days of receiving the product. After 30 days, we can no longer accept the return.
- Items purchased between November 15th-December 31st as gifts may be returned, if in brand new condition, through January 31st of the next calendar year.
- For more timely and accurate record-keeping, returns will only be accepted on a pre-authorized basis.
- The invoice or a copy of the invoice must accompany all returns.
RETURN PROCESSING FEES:
- Restocking Fee for New, Unopened, and Unused Item(s) = 10% of the cost of the item(s) (prior to ANY discount/coupon) will be charged. Initial and return shipping are also non-refundable.
- Restocking Fee for Opened and Used Item(s) = 20% of the cost of the item(s) (prior to ANY discount/coupon) will be charged. Initial and return shipping are also non-refundable.
- Restocking Fee for Non-Deliverable Address = 10% of the cost of the item(s) (prior to ANY discount/coupon) will be charged. Initial and return shipping are also non-refundable.
- If your package is stuck in transit, undelivered, or damaged, please contact us or the shipping carrier directly as soon as possible for a speedy resolution
- In some cases, we can submit a package claim to the shipping carrier on your behalf. Package claims take at least 10 or more business days to find a resolution.
- If you need to make special delivery arrangements while your package is in transit, please contact the shipping carrier directly as soon as possible.
- If a package issue is reported more than 30 days from the delivery date, we have limited recourse to reconcile the issue and cannot guarantee a resolution. It is very important to contact us as soon as possible for any type of package issue.
NOTE: If you submit an order and realize your address is incorrect, please contact us as soon as possible. We will make every effort to correct and update your address. Unfortunately, if the package has already shipped, we are not able to change the address. If you have recently moved, you will need to set up mail forwarding to prevent delivery to your old address.
QUESTIONS? Email us at firstname.lastname@example.org or call us at 1-800-236-3877. Our Customer Service Hours are 8:30-4:00 CST Mon - Fri.